 |
| Why should I choose TransData? |
|
Because TransData is an outsourced call center, providing cost effective quality services to its clients and is supporting the entire customer lifecycle from front-office customer interaction to back-office reverse logistics. |
| Will callers be connected to a live person? |
|
Of course! Quality is the cornerstone of TransData which can only be maintained with live people. |
| Do I have to have a script when working with TransData? |
|
No! TransData will work with you to develop a customized script depending upon your requirement. |
| What do you charge for your services? |
|
TransData has a number of packages available suitable for most of the scenarios as well as customized packages based on your requirement.
|
| What are the core services offered by TransData? |
|
TransData provides complete head to tail B2B and B2C solution for Business Process Outsourcing and Support Services, offering the most comprehensive cost-effective class services to its clients. TransData can assist you with anything from answering service, technical support and reservation services to lead generation, surveys, data mining & collection, sales, marketing, announcements, appointment scheduling, customer relations management, product technical information, e-mail & text support, help desk, tool free response, order processing and inquiry handling. By understanding the importance of each point of contact made with customers, our professional employees go through an extensive training process.
|
| Can I get reports on a daily basis and can reports be customized? |
|
Yes! We deliver standardized reports daily, and we can deliver any type of customized report per you need. |
| How many stations does TransData have? |
|
TransData has 120 active workstations with a current capacity of 300 workstations. All of our stations are equipped with latest technology equipment.
|
| Who will be my main point of contact at TransData? |
|
Each client has an account manager to ensure the smooth operations, feedback of the services and to satisfy any issues or concerns.
|
|
|
